PLAYER ASSISTANCE & DESK
SUPPORT & SANCTUARY
Encountering an issue in the realm? Explore frequently resolved answers or reach our staff directly.
Support Tickets
Private 1-on-1 direct staff assistance with account recovery, billing, bug reports, and character issues.
Discord Sanctuary
Join over 5,000+ active players, interact with Game Masters in voice and chat, and get real-time announcements.
WhatsApp Hotline
Direct WhatsApp message channel for payment verifications, critical account issues, and VIP assistance.
KNOWLEDGE BASE
FREQUENTLY ASKED QUESTIONS
Visit the Downloads Page to download the official game client installer. Make sure to install the DirectX 9 runtime package if you experience any graphical issues.
Navigate to the Password Recovery Portal and enter your registered email address. You will instantly receive a secure password reset link.
Each warrior is permitted up to 2 active in-game accounts. Please review the official Server Rules & Decrees for full multi-client policies and botting restrictions.
Sign in to your account, click the Deposit button on the Store Arsenal, and submit your payment via Vodafone Cash, InstaPay, Orange Cash, or Card. Balance is credited instantly upon confirmation.
Ensure your Windows Defender or antivirus is not quarantining conquer game binaries (play.exe, soul.dll). Add the game folder to your antivirus whitelist and run as Administrator.